Cancellation & Refund Policy

1. Cancellation Policy

We understand that circumstances may arise where you need to cancel your test booking. Our cancellation policy is designed to be fair and transparent.

1.1 Test Cancellation

• 24+ hours before appointment: Full refund or rescheduling available
• 12-24 hours before appointment: 50% refund or free rescheduling
• Less than 12 hours before appointment: No refund, but rescheduling available with a nominal fee
• No-show: No refund, full amount charged

2. Refund Policy

Refunds are processed according to the following guidelines:

2.1 Refund Processing

• Refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Processing fees (if any) are non-refundable
• Bank transfer refunds may take 3-5 additional business days

2.2 Refund Eligibility

• Valid cancellation within the specified timeframes
• Technical issues on our platform preventing test completion
• Lab unavailability or closure
• Medical emergencies (documentation may be required)

3. Rescheduling Policy

We offer flexible rescheduling options to accommodate your needs:

• Free rescheduling: Available up to 12 hours before the appointment
• Paid rescheduling: ₹100 fee for rescheduling within 12 hours
• Multiple reschedules: Up to 2 free reschedules per booking
• Reschedule window: New appointment must be within 30 days of original booking

4. Special Circumstances

4.1 Medical Emergencies

In case of medical emergencies, we may offer full refunds or rescheduling with proper documentation:

• Doctor's certificate or medical report
• Hospital admission documents
• Emergency contact verification

4.2 Natural Disasters

During natural disasters or government-mandated closures:

• Full refunds or rescheduling available
• No cancellation fees applied
• Extended rescheduling window

5. How to Cancel or Reschedule

5.1 Online Cancellation

1. Log in to your account
2. Go to "My Bookings" section
3. Select the booking you want to cancel
4. Click "Cancel" or "Reschedule"
5. Confirm your action

5.2 Phone Cancellation

Call our customer support at +91-XXXXXXXXXX during business hours (9 AM - 6 PM, Monday to Saturday).

5.3 Email Cancellation

Send an email to support@diagno.com with your booking reference number and cancellation request.

6. Contact Information

For any questions regarding cancellations or refunds, please contact us: