Privacy Policy

1. Introduction

At Diagno, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Identification: Name, date of birth, gender, Aadhaar number, PAN
• Contact: Email address, phone number, address
• Medical: Health information, test results, medical history
• Payment: Credit/debit card details, UPI information
• Account: Username, password, profile information

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Cookies: Session cookies, preference cookies, analytics cookies
• Location: General location for service availability

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• Process test bookings and appointments
• Provide test results and reports
• Facilitate home sample collection
• Send booking confirmations and reminders
• Process payments and refunds

3.2 Communication

• Send important service updates
• Provide customer support
• Send promotional offers (with consent)
• Respond to inquiries and complaints

3.3 Legal and Security

• Comply with legal obligations
• Prevent fraud and abuse
• Maintain service security
• Investigate violations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

• Laboratories: For test processing and result generation
• Payment Processors: For secure payment processing
• Courier Services: For home sample collection
• IT Services: For website maintenance and security

4.2 Legal Requirements

• Comply with court orders or legal processes
• Protect our rights and property
• Prevent fraud or security threats
• Meet regulatory requirements

4.3 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Limited access to personal information
• Regular Audits: Security assessments and updates
• Employee Training: Privacy and security awareness
• Incident Response: Procedures for data breaches

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Until account deletion or 7 years after last activity
• Medical Records: As required by healthcare regulations (typically 7-10 years)
• Payment Information: As required by financial regulations
• Communication Records: 3 years for customer service purposes

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

• Access your personal information
• Correct inaccurate information
• Update your contact details
• Download your data

7.2 Deletion and Restriction

• Request deletion of your account
• Restrict processing of your data
• Object to certain processing activities

7.3 Communication Preferences

• Opt-out of promotional communications
• Choose communication channels
• Set frequency preferences

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

8.1 Types of Cookies

• Essential: Required for website functionality
• Analytics: Help us understand usage patterns
• Preference: Remember your settings
• Marketing: Show relevant advertisements

8.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. Third-Party Services

Our website may contain links to third-party services. We are not responsible for their privacy practices:

• Social media platforms
• Payment gateways
• Analytics services
• Advertising networks

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent and believe your child has provided us with information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data during such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications
• Displaying prominent notices

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: