Terms & Conditions

1. Acceptance of Terms

By accessing and using the Diagno website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Diagno provides online booking services for medical tests and health checkups. Our services include:

• Online test booking and scheduling
• Home sample collection services
• Test result delivery
• Health consultation services
• Medical report management

3. User Registration and Account

3.1 Account Creation

• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account
• You must be at least 18 years old to create an account
• One account per person is allowed

3.2 Account Security

• You are responsible for all activities under your account
• Notify us immediately of any unauthorized use
• We reserve the right to suspend or terminate accounts for violations

4. Booking and Payment Terms

4.1 Test Booking

• All bookings are subject to availability
• Prices are subject to change without prior notice
• Payment must be completed before confirmation
• Booking confirmation will be sent via email/SMS

4.2 Payment Terms

• We accept various payment methods including cards, UPI, and net banking
• All payments are processed securely
• Payment confirmation will be sent immediately
• Failed payments will result in booking cancellation

5. Test Procedures and Requirements

5.1 Patient Responsibilities

• Follow fasting instructions if required
• Bring valid ID proof for verification
• Arrive 15 minutes before scheduled time
• Inform about any medications or health conditions

5.2 Test Cancellation

• Refer to our Cancellation & Refund Policy
• No-shows will be charged full amount
• Rescheduling is subject to availability

6. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

6.1 Data Collection

• Personal information for booking and identification
• Medical information for test procedures
• Payment information for transactions
• Communication preferences

7. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Diagno and is protected by copyright laws.

• You may not reproduce, distribute, or modify our content
• Our trademarks and service marks are protected
• Unauthorized use may result in legal action

8. Limitation of Liability

Diagno shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

8.1 Service Limitations

• We do not guarantee uninterrupted service availability
• Technical issues may affect service delivery
• We are not responsible for third-party lab services
• Test results are provided as-is without medical interpretation

9. Prohibited Activities

You agree not to:

• Use our services for illegal purposes
• Attempt to gain unauthorized access to our systems
• Interfere with service functionality
• Provide false or misleading information
• Resell or commercialize our services without permission
• Harass or abuse our staff or other users

10. Termination

We may terminate or suspend your account and access to our services at any time, with or without cause, with or without notice.

10.1 Termination Reasons

• Violation of these terms
• Fraudulent activity
• Non-payment of fees
• Inappropriate behavior

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in [Your City], India.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.

13. Contact Information

For questions about these terms, please contact us: